Welcome to Infiny Fragrance! We value your trust and aim to deliver your favorite fragrances quickly, securely, and in perfect condition. This Shipping Policy explains how we process, ship, and deliver orders placed through our website www.infinyfragrance.com.
1. Order Processing Time
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All confirmed orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
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Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next business day.
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Once your order is processed, you will receive a shipping confirmation email/SMS with tracking details.
2. Shipping Time & Delivery Estimates
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Standard Delivery (All over India): 3–7 business days depending on your location.
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Remote or Rural Areas: Delivery may take up to 10 business days.
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Express Shipping (if available): 1–3 business days for major metro cities.
Please note: Delivery timelines may vary due to factors beyond our control, such as courier delays, weather conditions, or festive season backlogs.
3. Shipping Charges
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Free Shipping: On all prepaid orders above ₹999.
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Standard Shipping Fee: ₹79 for orders below ₹999.
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Cash on Delivery (COD): Available with a small handling fee of ₹50 (may vary during promotions).
All shipping charges (if applicable) will be displayed at checkout before final payment.
4. Order Tracking
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Once shipped, you will receive a tracking ID and a link via email or SMS to track your parcel.
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You can also track your order anytime by visiting the “Track Order” section on our website and entering your order number.
5. Delivery Areas
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We currently ship to most cities and towns across India through reliable courier partners such as Blue Dart, Delhivery, DTDC, and India Post.
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If delivery to your location is not available, our team will contact you to arrange an alternative option or process a refund.
6. Cash on Delivery (COD)
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COD is available for selected pin codes only.
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Please ensure correct contact details and address while placing a COD order.
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Repeated order refusals or non-acceptance of COD parcels may lead to suspension of COD facility for your account.
7. Order Modifications & Cancellations
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Orders can be modified or canceled within 6 hours of placement, provided they haven’t been shipped.
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Once shipped, orders cannot be canceled or changed.
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To cancel or update an order, please contact our support team at
📧 shubh.jai.2410@gmail.com
📞 Customer Support: +91-XXXXXXXXXX (optional)
8. Undelivered or Returned Packages
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If a package is undelivered due to an incorrect address, contact number, or non-availability of the recipient, it may be returned to our facility.
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In such cases:
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Reshipment: Available upon request (with applicable re-shipping charges).
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Refund: If prepaid, the refund will be processed after deducting the original shipping fee.
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9. Damaged, Missing, or Incorrect Products
If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery with:
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Order number
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Photos or unboxing video as proof
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A brief description of the issue
Our team will review and arrange a replacement or refund as per our Return & Refund Policy.
10. International Shipping
At present, Infiny Fragrance ships only within India.
We are working on expanding our services internationally in the near future.
11. Contact Us
For any shipping-related questions or assistance, please reach out to:
Infiny Fragrance
📍 222-223, Shiv Shakti Nagar, Mhow, Indore, MP – 453441, India
📧 Email: shubh.jai.2410@gmail.com
🌐 Website: www.infinyfragrance.com
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